Who we are
This website is operated by Local Well Pump Repair, a well pump repair and maintenance business serving Upstate South Carolina. Our website address is https://localwellpumprepair.com.
What information we collect
We only collect information you choose to give us. When you submit an enquiry through a form on this site, we collect the name, phone number, email address and any details about your well system that you provide. We use this solely to respond to your enquiry and to carry out any work you subsequently ask us to do.
If you call us, we keep a record of your contact details and the job so that we have a service history for your property.
Automatically collected information
Like most websites, our web server records standard technical information when you visit, including your IP address, browser type, the pages you viewed and the time of your visit. This is used to keep the site running properly and secure. We do not use it to identify you personally.
Cookies
This site uses cookies to make it work correctly and to understand how visitors use it. You can block or delete cookies through your browser settings, though some parts of the site may not work as intended if you do.
Analytics and third-party services
We use website analytics to understand which pages people find useful. These services may set their own cookies and collect usage data under their own privacy policies. Our website is hosted by a third-party hosting provider, and enquiry forms are processed through our website software.
How we use your information
We use the information you give us to respond to enquiries, provide quotes, carry out and invoice for work, and keep a record of what was done at your property. We may contact you about a job you have asked us about.
Who we share it with
We do not sell your personal information, and we do not share it for advertising purposes. We only share information where it is necessary to run the business, for example with our hosting provider, or where we are required to by law.
How long we keep it
Enquiries that do not lead to work are kept for a reasonable period and then deleted. Where we have carried out work, we keep customer and job records for as long as is necessary for warranty, accounting and legal purposes.
How we protect your information
This site is served over an encrypted HTTPS connection, and access to customer records is limited to people who need it to do their job. No method of transmission over the internet is completely secure, but we take reasonable steps to protect the information you give us.
Your rights
You can ask us what personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it where we are not required to keep it. Contact us using the details below and we will respond.
Children
This website is intended for adults arranging work on their property. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page.
Contact us
If you have any questions about this privacy policy or about the information we hold, call us on (864) 209-9360 or use the form on our contact page.